Shipping Policy

Last Updated: July 2026

Thank you for choosing Flydrate.

We aim to process and dispatch all orders as quickly as possible so you can enjoy Flydrate wherever your journey takes you.

Order Processing

Orders are typically processed within 3–5 business days of purchase.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, product launches, promotions, or holiday periods, processing times may be slightly longer.

Shipping Destinations

Flydrate currently ships to the following destinations:

• United Kingdom 🇬🇧

• Europe 🇪🇺

• United States 🇺🇸

We are continually expanding our shipping destinations. If your country is not currently available at checkout, please contact us at info@flydrate.co.uk.

Delivery Times

Estimated delivery times are:

United Kingdom

• Standard Delivery: 3–5 business days

• Express Delivery: 1–2 business days (where available)

Europe

• Standard International Delivery: 5–10 business days

United States

• Standard International Delivery: 7–14 business days

Please note that delivery times are estimates only and cannot be guaranteed.

Shipping Costs

Shipping costs are calculated at checkout and vary depending on the delivery destination and shipping method selected.

Any available free shipping promotions will be clearly displayed on our website.

Please note that international customers may be subject to customs duties, import taxes, or local fees imposed by their country. These charges are the responsibility of the customer and are non-refundable.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).

Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information at checkout.

Flydrate cannot be held responsible for delays, losses, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us at info@flydrate.co.uk.

We will work with the courier to investigate the issue and assist in resolving it as quickly as possible.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

• Your order number

• A description of the damage

• Clear photographs of the product and packaging

We will review the issue and arrange an appropriate resolution where applicable.

Pre-Orders

Products purchased on a pre-order basis will be dispatched once stock becomes available.

Estimated dispatch dates will be displayed on the relevant product page at the time of purchase.

If your order contains both pre-order and in-stock items, your order may be shipped together once all items become available unless otherwise stated.

 

Contact Us

For shipping enquiries, please contact:

Flydrate
A trading name of CABIN BALANCE LTD
Company Number: 17203090
Email:  info@flydrate.co.uk