Shipping Policy

Last Updated: June 2026

Thank you for choosing Flydrate.

We aim to process and dispatch all orders as quickly as possible so you can enjoy Flydrate wherever your journey takes you.

Order Processing

Orders are typically processed within 3–5 business days of purchase.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, product launches, promotions, or holiday periods, processing times may be slightly longer.

Shipping Destinations

We currently ship within the United Kingdom.

For international shipping enquiries, please contact us at info@flydrate.co.uk

Delivery Times

Estimated delivery times are:

• Standard UK Delivery: 3–5 business days

• Express UK Delivery: 1–2 business days (where available)

Please note that delivery times are estimates and cannot be guaranteed.

Shipping Costs

Shipping costs are calculated at checkout and will vary depending on the delivery method selected and the destination.

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information (where available).

Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information at checkout.

Flydrate cannot be held responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping details provided by the customer.

Lost or Delayed Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us at info@flydrate.co.uk.

We will work with the courier to investigate the issue and help resolve it as quickly as possible.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

• Your order number

• A description of the damage

• Clear photographs of the product and packaging

We will review the issue and arrange a suitable resolution where appropriate.

Pre-Orders

Products purchased on a pre-order basis will be dispatched once stock becomes available.

Estimated dispatch dates will be displayed on the product page at the time of purchase.

If your order contains both pre-order and in-stock items, your order may be shipped together once all items become available unless otherwise stated.

Contact Us

For shipping enquiries, please contact:

Flydrate
A trading name of CABIN BALANCE LTD
Company Number: 17203090
Email:  info@flydrate.co.uk