Returns & Refunds Policy

At Flydrate, we want you to be completely satisfied with your purchase. If you experience an issue with your order, we're here to help.

Returns

Due to the nature of food and beverage products, we are unable to accept returns of opened or used products for hygiene and safety reasons.

If your order arrives damaged, defective, incorrect, or you believe there is an issue with the product, please contact us within 14 days of receiving your order.

To help us resolve your request as quickly as possible, please include:

• Your order number

• A description of the issue

• Photographs of any damaged or incorrect items

Refunds

Refunds may be offered in the following circumstances:

• You received the wrong item

• Your order arrived damaged

• Your order was lost in transit

• The product is faulty or defective

If your refund request is approved, the refund will be processed to your original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your payment provider.

Order Cancellations

Orders may be cancelled before they have been processed and dispatched.

Once an order has been shipped, it can no longer be cancelled.

If you need to make changes to your order, please contact us as soon as possible after placing it.

Pre-Orders

For pre-order purchases, you may request a cancellation and full refund before your order has been dispatched.

Once a pre-order item has shipped, our standard returns policy applies.

Contact Us

For any questions regarding returns, refunds, or your order, please contact us at:

Email: info@flydrate.co.uk

We aim to respond to all enquiries within 2 business days.